Effective Date: April 2020
Last Updated: November 7, 2026
Welcome to Loopin! ("Loopin", "we", "our", or "us"). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application, website, and related services (collectively, the "Service").
By using Loopin, you agree to this Privacy Policy.
1. Information We Collect
a. Information You Provide
Account Details: When you sign up, we collect your name, email address, phone number (if you sign in by phone), and profile information.
Activity Data: When you create or join activities, we collect event details such as time, location, and participant lists.
Photos & Content: Profile photos, activity images, notes, and other content you upload. If you use our image-to-activity feature, the image you provide is processed by our AI service provider to generate an activity for you.
Contacts: If you choose to find friends from your contacts, the phone numbers in your address book are uploaded to our servers only to check which of your contacts already have a Loopin account. Phone numbers that do not match a Loopin account are not stored.
Communication: We may store invitations, messages, or feedback you send within the app.
b. Information Automatically Collected
Usage Data: Interactions, session duration, and app activity.
Device Data: Device type, OS, app version, and device identifiers — including a push notification token used to deliver notifications to your device.
Location (optional): With your permission, we use your device location — which may be precise — to suggest nearby activities.
Cookies / Analytics: We use analytics tools (such as Google Firebase / Google Analytics) and cookies to understand engagement and improve features.
2. How We Use Your Information
Operate and personalize the Loopin experience
Help users discover relevant activities and connections
Improve app functionality and fix bugs
Communicate updates, invitations, or support messages
Ensure safety and prevent misuse
Comply with applicable laws
We use a third-party AI provider to screen notes and activity details for safety.
We do not sell, rent, or trade personal information to third parties.
3. Sharing Your Information
With other users: When you post or join public activities.
With service providers: We rely on trusted providers to operate the Service, including Google Firebase (authentication, database, file storage, analytics, and push notifications), Stripe (payment processing for ticketing; Loopin does not store full card numbers), Twilio (text messages about activities you turn texts on for on the website), and our AI provider (for the image-to-activity feature). They process data on our behalf and are bound by confidentiality.
For legal reasons: To comply with legal requirements or protect user safety.
In business transfers: If Loopin is involved in a merger or acquisition, user data may be transferred with proper notice.
4. Data Deletion & Account Removal
When you delete your account, we delete your personal information, activities, and related data — including your profile, messages, invitations, and activity history — from our active systems within a commercially reasonable period. Residual copies may remain in secure backups for a limited time before being overwritten, and we may retain information that has been aggregated or anonymized so that it no longer identifies you.
To delete your account, you can do so directly in the app or by contacting us at support@loopin.app.
5. Your Rights and Choices
Update your profile information
Adjust privacy and notification settings
Revoke location permissions through your device
Request account deletion at any time (all data will be removed)
Depending on your region, you may have additional rights (e.g., under GDPR or CCPA) to access or correct your data.
6. Data Security
We use appropriate technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse. However, no online system is completely secure, so please share personal information responsibly.
7. Data Retention
We retain personal data only as long as necessary to operate the Service. When you delete your account, your data is deleted from our active systems within a commercially reasonable period, though residual copies may persist briefly in secure backups before being overwritten.
When a host requires event terms, LOOPiN keeps a record of the guest's agreement (which terms version or link, and when they agreed) until 1 year after the event, then deletes it.
8. Children's Privacy
Loopin is not intended for children under 13. We do not knowingly collect personal information from anyone under the age of 13. If we learn that we have collected data from a child under 13, we will delete it immediately.
9. International Transfers
Your information may be stored and processed in countries outside your own. We take reasonable steps to ensure compliance with applicable data protection laws for such transfers.
10. Changes to This Policy
We may update this Privacy Policy periodically. If we make significant changes, we'll notify you via email or within the app before they take effect.
This section is a product disclosure about how paid tickets work on Loopin. It is not legal advice.
a. Payment processing
Card payments for tickets are processed by Stripe. Loopin does not store full card numbers on its servers.
When an email address is available at checkout, Stripe may send a payment receipt to that email.
The activity host is the seller of the ticket. Loopin provides the platform; Stripe Connect Express is used so the host can receive funds. Loopin is not the merchant of record for the ticket sale.
b. Fees & what hosts receive
Hosts set the ticket price. Depending on the host’s fee mode, buyers may pay the ticket price only, or the ticket price plus a Loopin platform fee that is passed on (for example, a percentage plus a fixed amount shown at checkout).
After a successful payment, the host receives the ticket price minus Loopin’s platform fee via their Stripe Connect Express account.
Ticket proceeds remain in the host’s Stripe balance until about 48 hours after the activity ends, and are then paid out, subject to Stripe’s timing and the host’s account status.
Hosts are responsible for refunds to their guests. Loopin may block a host-initiated refund when the host’s Stripe balance is not enough to cover it, and may recover any negative balance on a host’s account from that host’s future payouts.
c. Refunds, disputes & support
When a host refunds an individual ticket, the guest gets the ticket price back. If you paid a LOOPiN service fee, it isn’t refunded on host-initiated refunds.
If the host cancels the activity, or Loopin makes an error (for example an oversold ticket or a duplicate charge), the guest gets a full refund including the service fee.
Some tickets use a pay-only-if-friends-join hold. If that hold is released before the card is charged, the guest is never charged.
Refunds go back to the original payment method. Banks typically post them in 5–10 business days. Card disputes are handled through Stripe’s dispute flow.
If you have a problem with a ticket or checkout, use Report a ticket problem in the Loopin app where available, or email support@loopin.app.
d. Contact sync (optional)
Finding friends from your address book is optional. If you choose to sync contacts, phone numbers from your address book are uploaded only to match people who already have a Loopin account. Numbers that do not match a Loopin account are not stored as lasting contact records for that purpose.
12. Mobile Numbers and Text Messages
If you give us your mobile number, we use it to sign you in (we text you a one-time code). Activity texts are optional: if you tap "Text me if anything changes" after you RSVP Going or Maybe to, or ask to join, an activity on the LOOPiN website, we also use your number to send you LOOPiN Notifications by text about that activity (for a join request, once the host approves you): changes to its time or location, cancellations, announcements from the host, and a reminder 1 day before it starts. We don't send activity texts unless you tap it, and you don't need them to RSVP, join or use LOOPiN. Activity texts are only sent to numbers in Canada and the United States, and not to people who use the LOOPiN app (they get app notifications instead).
When you turn activity texts on, we keep a record of your consent (your number, the activity, when you tapped, the wording you saw, your IP address and browser) and of the texts we send, to show you agreed and to honor opt-outs. If you reply to a LOOPiN text, we keep the replies you send us (your number and the message) for about 180 days so we can act on them, for example to honor an opt-out written in your own words. We may also store your browser's time zone so reminders don't arrive at night. Message logs and replies are deleted after about 180 days; consent and opt-out records are kept so we can keep honoring your choice.
We do not sell, rent, or share your mobile number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes. We share mobile numbers only with service providers that deliver our messages, Twilio (activity texts) and Google Firebase (sign-in codes), and only to provide the service. Reply STOP to any LOOPiN text to stop all LOOPiN texts (your RSVP stays as it is), START to resubscribe, or HELP for help, or email support@loopin.app. Message frequency varies. Msg & data rates may apply. Full SMS Terms: loopin.app/sms.
LOOPIN LABS INC., 300 Sheppard Ave W, Unit 101-50, Toronto, ON M2N 1N5.
13. Contact Us
For any questions, concerns, or data requests, please contact us at:
📧 support@loopin.app