Loopin helps people create and join activities with friends. Some activities may offer paid tickets through Loopin’s ticketing features.
When you buy a ticket on Loopin, the activity host is the seller of the ticket. Loopin provides the platform and payment tooling; Loopin is not the merchant of record for the ticket purchase. Stripe processes the payment on behalf of the host through Stripe Connect Express.
Card payments are processed by Stripe. Loopin does not store full card numbers on its own servers. Stripe may send a receipt to the email address available at checkout when one is provided.
Hosts set a ticket price. Depending on the host’s fee setting, the amount you pay may be the ticket price alone, or the ticket price plus a Loopin platform fee that is passed on to the buyer (for example, a percentage plus a small fixed amount shown at checkout). When a fee is passed on, checkout shows that it is included.
After a successful paid purchase, the host receives the ticket price minus Loopin’s platform fee via their Stripe Connect Express account. Ticket proceeds remain in the host’s Stripe balance until about 48 hours after the activity ends, and are then paid out, subject to Stripe’s timing and account status.
Hosts are responsible for refunds to their guests. Loopin may block a host-initiated refund when the host’s Stripe balance is not enough to cover it, and may recover any negative balance on a host’s account from that host’s future payouts.
When a host refunds an individual ticket, the guest gets the ticket price back. If you paid a LOOPiN service fee, it isn’t refunded on host-initiated refunds.
If the host cancels the activity, or Loopin makes an error (for example an oversold ticket or a duplicate charge), the guest gets a full refund including the service fee.
Some tickets use a pay-only-if-friends-join hold. If that hold is released before the card is charged, the guest is never charged.
Refunds go back to the original payment method. Banks typically post them in 5–10 business days. Hosts (or Loopin support, where applicable) issue refunds through Stripe. Card disputes are handled through Stripe’s dispute flow.
If something goes wrong with a ticket or checkout, you can use Report a ticket problem in the Loopin app where that action is available, or contact us at
You are responsible for activity under your account. Do not misuse the Service, harass others, or attempt unauthorized access to systems or data.
You're responsible for what you post on LOOPiN, including notes, replies, activity details, your name, photo and bio. Don't post anything that harasses, threatens or bullies someone, promotes hate or discrimination, is sexual or violent, is spam or a scam, or pretends to be someone else. We don't tolerate this content or abusive users. You can report a note or a person in the app, and we review every report. We can remove content, and suspend or close accounts, that break these rules. Questions? Email support@loopin.app.
If you or someone else is ever in danger, call 911 or your local police first, then let us know at support@loopin.app.
How we collect and use personal information is described in our Privacy Policy at /privacy, including optional contact sync for friend matching and payment-related disclosures.
LOOPiN Notifications is an optional text message program run by LOOPIN LABS INC. After you RSVP Going or Maybe to, or ask to join, an activity on the LOOPiN website, you can tap "Text me if anything changes" to get texts from LOOPiN about that activity (for a join request, once the host approves you): changes to its time or location, cancellations, announcements from the host, and a reminder 1 day before it starts. We only send these texts if you tap it. Your first LOOPiN text confirms you're signed up and tells you how to opt out. We don't send texts about host approvals.
Message frequency varies with your activities. Msg & data rates may apply. Activity texts are only sent to mobile numbers in Canada and the United States. Our SMS provider is Twilio.
Reply STOP to any LOOPiN text to stop all LOOPiN texts. We'll send one message confirming you're unsubscribed, and your RSVP stays as it is. Reply START to resubscribe. Reply HELP for help, see loopin.app/sms, or email support@loopin.app.
Texts are optional and are sent only if you tap "Text me if anything changes". You don't need them to RSVP, ask to join, buy tickets or use LOOPiN. If you use the LOOPiN app, you get app notifications instead of activity texts. You can reply STOP at any time and keep your RSVP. When you sign in with your phone number, we text you a one-time code; signing in doesn't sign you up for activity texts.
We don't sell, rent or share your mobile number or your text messaging consent with third parties or affiliates for their marketing. Carriers are not liable for delayed or undelivered messages. Full SMS Terms: loopin.app/sms. LOOPIN LABS INC., 300 Sheppard Ave W, Unit 101-50, Toronto, ON M2N 1N5.
We may update this disclosure as the product changes. Material updates may be noted by changing the Last Updated date on this page.
Questions about these terms or ticketing: